Dial-up networking Error 629

This error message can occur for a number of reasons:

1. The usual solution is to re-enter your dial-up username and password. Please remember that all usernames and passwords issued by the ISP should be in lower case.

2. Please also confirm that you are dialling the correct number. The correct numbers are: Standard Dial-up: 0845 0591000 Business Surf: 0808 9933081 Evening Surf: 0808 9933082 The TCP/IP settings may also be incorrect.

3. If you are using Windows NT 4.0 or Windows 2000 these ensure that modem speed is not set below 19,200bps. Please refer to the following:http://support.microsoft.com/support/kb/articles/Q241/5/13.asp

4. There are also a number of other occasions when this error can occur and these are discussed in the following Microsoft help pages: For help with establish a PPPT session with Windows NT and 2000, please refer to the following: http://support.microsoft.com/support/kb/articles/Q169/8/43.asp

If you are calling an NT server with RAS and routing enabled please refer to the following pages. We do not use this type of dial up platform but the relevant help pages are: http://support.microsoft.com/support/kb/articles/Q172/2/90.asp http://support.microsoft.com/support/kb/articles/Q220/9/54.asp 

If you are using a Motorola BitSurfPro or ProEZ modem please refer to the following: http://support.microsoft.com/support/kb/articles/Q199/2/41.asp 

If you have MSN Messenger Installed (should only affect versions 2.5-2.6) http://support.microsoft.com/support/kb/articles/Q192/5/43.asp

If you connect with Windows NT 4.0 and Windows 2000 http://support.microsoft.com/support/kb/articles/Q170/9/77.asphttp://support.microsoft.com/support/kb/articles/Q161/9/86.asp