SUPPORT


What is the activation procedure?

 

In the first instance a remote line check is performed by BT. If successful, an activation date is assigned to your order and a BT engineer will carry out the necessary work at the exchange to enable ADSL on your phone line.

How will I know the line has been ADSL enabled?
Once the necessary work has been completed at the exchange, we will notify you using the contact details supplied during the ordering process.

What next?
Once your line has been ADSL activated the next step is to connect your USB ADSL modem or Ethernet router to your computer. First you will need to install your ADSL modem or router software from the CD provided, next plug your splitter into the telephone socket and then in turn connect your modem or router to the splitter and your computer. After this, your phone line is ready to use with ADSL.

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