How do I report spam?

Legend Mail Migration

As a further improvement to our antispam filtering service, we have an automated mechanism for customers to report false negatives (in other words email that should have been rejected as spam by the filters but wasn't).

In order to submit a valid report you must ensure that:· the junk email you are reporting is included as an RFC822 MIME attachment. Some general instructions on how to do this with a variety of email clients are shown below. If you are using another email client you will need to consult its documentation for further help. · if you are using Outlook, your reports are not being PGP signed. Please send these reports to missed@spam.demon.net

Any number of false negatives can be attached to a single mail as you wish but you may want to be aware of the overall size of any submission in order to make sending it more convenient for you.

You are encouraged to send all your reports from the same email address as this is used to generate your reputation. The more submissions you make that are indeed spam, the higher your reputation and the more influential your submissions will become.

Please do not use this as a mechanism for unsubscribing from mailing lists or for mail where you simply haven't liked the response you have received.

Submission Errors

Our servers will reject submissions if the report is not in the correct format
In order to process the report we need to receive the junk email as an RFC822 MIME attachment. Please see the section below 'How to send RFC822 MIME attachment mails' for further information on how to do this for a number of different email clients. If you are using another email client you will need to consult its documentation for further help.

How to send RFC822 MIME attachment mail

Outlook/Outlook Express/Windows Mail

Open a new message window by clicking on the 'New' button on the toolbar or
choose File > New > Message from the menu options.
Enter the destination email address which is missed@spam.demon.net.
Multiple misclassified mail(s) can be selected using the Ctrl and/or Shift keys.
Drag the misclassified mail(s) onto the new message window to attach them.
They should now appear as an attachment in your message (different versions
display attachments differently).
Outlook Express users can also select one or more messages and then right click on
'Forward As Attachment'.
Send the new message.

Turnpike 5 or Six

Open a new message window by clicking on the Start new email button or choose
File > Start new email from the menu options.
Enter the destination email address which is missed@spam.demon.net.
Multiple misclassified mail(s) can be selected using the Ctrl and/or Shift keys.
Drag the misclassified mail(s) onto the new message window to attach them.
They should now appear as an attachment in your message.
Turnpike Six users can also select one or more messages and then press 'Forward'.
Ensure that the new message is sent in MIME format.
Click on 'Post' to send the new message.

Mozilla Thunderbird

Open a new message window by clicking on the 'New' button on the Thunderbird
toolbar or choose File > New > Message from the menu options.
Enter the destination email address which is missed@spam.demon.net.
Multiple misclassified mail(s) can be selected using the Ctrl and/or Shift keys.
Drag the misclassified message(s) onto the new message window over the
header/attachment area of the message to attach them.
Send the new message.

Apple Mac Mail (Mail.app v2.x on Mac OS X 10.4.x "Tiger")

Locate the message to be submitted and save as a file. From the menu bar choose
File > Save As. Choose Format: 'Raw Message Source'. Note the location of
the saved file. The file name will match the subject line by default.
Open a new message window by clicking on the 'New' button on the Mail toolbar or
choose File > New Message from the menu options.
On the menu bar, choose File > Attach File. Navigate to the location where the
offending message was saved, select the file, and click on
the 'Choose File' button.
Enter the destination email address which is missed@spam.demon.net.
Send the mail.

Apple Mac Mail (Mail.app v3.x on Mac OS X 10.5.x "Leopard")

Locate the message to be submitted. For multiple messages click each message
while holding the Command key.
From the menu bar choose Message > Forward as Attachment.
Enter the destination email address which is missed@spam.demon.net.
Send the mail.

Demon Webmail

From within the message, click on 'Forward'.
Enter the destination email address which is missed@spam.demon.net.
Send the email.

Support Documentation

How do I report spam?