Legend Mail Migration

As a further improvement to our antispam filtering service, we have an automated mechanism for customers to report false negatives (in other words email that should have been rejected as spam by the filters but wasn't).

In order to submit a valid report you must ensure that:· the junk email you are reporting is included as an RFC822 MIME attachment. Some general instructions on how to do this with a variety of email clients are shown below. If you are using another email client you will need to consult its documentation for further help. · if you are using Outlook, your reports are not being PGP signed. Please send these reports to missed@spam.demon.net

Any number of false negatives can be attached to a single mail as you wish but you may want to be aware of the overall size of any submission in order to make sending it more convenient for you.

You are encouraged to send all your reports from the same email address as this is used to generate your reputation. The more submissions you make that are indeed spam, the higher your reputation and the more influential your submissions will become.

Please do not use this as a mechanism for unsubscribing from mailing lists or for mail where you simply haven't liked the response you have received.

Submission Errors

Our servers will reject submissions if the report is not in the correct format
In order to process the report we need to receive the junk email as an RFC822 MIME attachment. Please see the section below 'How to send RFC822 MIME attachment mails' for further information on how to do this for a number of different email clients. If you are using another email client you will need to consult its documentation for further help.



How to send RFC822 MIME attachment mail

Outlook Express

How do I set up my mail account?

To create your username in Outlook Express, follow these instructions.

From Outlook Express, click on TOOLS in the top bar, and then on ACCOUNTS.

Click on the tab marked MAIL at the top, and then on the button marked ADD on the righthand side.

This will bring up another menu on which you should select the MAIL option.

This will start the Internet Connection Wizard. For the 'Display name', enter your user name (e.g. John Smith) and click NEXT.

Enter your email address (ie user@your-domain.co.uk ) in the appropriate field, and click NEXT.

Ensure that 'my incoming mail server is a POP3 server' is shown, and for the 'Incoming mail server' enter pop.mail.x-isp.net

For the 'Outgoing mail server' type the smtp server for your ISP. eg. post.mail.x-isp.net and click NEXT.

Ensure that the 'Log on using' option is selected, and enter your email username in the 'POP account name' field.

Enter your logon password in the 'Password' field and click NEXT.

You can now give the account a 'friendly' name so that you can identify it from your account (John's Mail) and click NEXT.

If you are connecting through a modem, select "Connect using my phone line". If you are connecting through a network, you should contact your network supervisor.

Click NEXT and then FINISH.

If you wish to configure Outlook Express for SSL, which is recommended for increased security and required for 'off-net' access, please follow the guide below.

From Outlook Express, click on TOOLS in the top bar, and then on ACCOUNTS.

Now select the email account you are using and click properties...

Select the Advanced Tab…..

Under Outgoing Server (SMTP) - Tick the box for 'This server requires a secure connection (SSL)' and change the port number to 587

Do the same for the Incoming Server Server, changing the port to 995

Click OK.

You are advised to configure your email clients to use message submission (port 587) rather than smtps (port 465). We only require SSL/TLS to be used when sending mail from an 'off-net' ip address, ie from an internet connection supplied by a provider other than Demon, however, in order to improve your security we encourage the secure versions of our mail services to be used at all times.

Pops, imaps and smtps are the secure versions of the pop (Post Office Protocol), imap (Internet Message Access Protocol) and smtp (Simple Mail Transfer Protocol) respectively. In each case the secure version of the service uses a different port from the unsecured service and rather than exchanging the client's userid and password with the mail server in clear text all communication is encrypted using SSL/TLS. TLS (Transport Layer Security) is functionally equivalent to and represents a newer version of SSL (Secure Sockets Layer).